Video resources on our YouTube channel

Lean Foundations 1‘ [Short animated video presenting the foundations of Lean management. Three fundamental questions: What do we improve in a Lean organization? How do we improve in a Lean organization, and How do we know we have improved?]

The Bicycle Book‘ story narrated by UK Prof. Zoe Radnor. [Short animated video from Professor Zoe Radnor telling the story of ‘The Bicycle Book’. Lean thinking is about understanding HOW we work, and then asking WHY we do what we do. Every day.]

What is Lean? [Short animated video presenting the definition for Lean and how to become Lean]

Words of Wisdom from Taiichi Ohno [Short animated video presenting quotes from Taiichi Ohno, the creator of the Toyota Production System (TPS)  on which Lean is based]

Reading resources

A fundamental, Lean must-read. Visit Books page for details.

Lean: Manage work as a flow system, 3rd edition. France Bergeron and Joanne Gaudet, 2020, Editions JFD. Printed in Canada.

Info and to order:

wonderful gem!” Karen Martin

Lean Resources

The Lean_Skills_Matrix (PDF format) is a collaborative Lean tool to help increase a team’s capacity by cross‐training employees. It should be used to create learning plans, increase collaboration, increase problem solving and make work visible, NOT to assess performance.

The Personal_Flow_Board_11X17 (PDF format, 11 X 17 page format) helps you take control of your own work. Using sticky-notes, flow your work (1 task per sticky note) from ‘To do’, to ‘Doing (limit your work in progress to 3 tasks), to Pending as needed, then finally to ‘Done’.  Make your work visible, measure time and quality and improve the flow of value to your clients, every day. If you prefer a larger format, download the Personal_Flow_Board_POSTER_24X36 (PDF format, 24 X 36 poster format).

Standardize how everyone in an organization tackles larger problems in a structured way, with A3 thinking. The Problem Solving A3 (poster size 24 X 36) is a one-pager, usually with an 11 X 17 format in which a problem solver systematically approaches a problem, it’s definition, it’s root cause and how it will be countered. The problem solver gets the support of a coach, such as a direct supervisor. Become a learning organization that tackles problems and records HOW they were countered, for long-term learning.

The Purpose-Authorities-Process-Widget-Client (PAPWiC) Chart (PDF format) is a Lean collaborative tool tailored to government and knowledge organizations and is similar to the Supplier-Input-Process-Output-Client (SIPOC) chart used in manufacturing.

Paper on Lean as the science of work, based on flow – ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).

Presentation by Professor Zoe Radnor at the Lean for Government Professional Development Day, June 22, 2016 “Is Lean a failed theory for public services?” (in PDF format). Zoe Radnor  (now Vice-President at City, University of London).

PDF poster overview of how all levels of public sector organizations engage in Lean for government – a systemic approach to delivering value to citizens! Lean is collaborative science (poster in English / poster en français)

PDF poster ‘Lean Starts Here | Lean part d’ici’  to instill Lean as an organization-wide culture of continuous improvement every day (in English et en français)

Lean for Government website with case studies, reports and resources from public sector organizations worldwide.

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