Lean Services

Lean Services – Training, Mapping Workshops, Planning, Lean Coach Training and Lean Thinking Deployment

NOTICE: Because of Covid-19 and due to the highly experiential and collaborative nature of our courses, all courses are suspended until further notice. The health and safety of our clients is our top priority. Also a priority is offering first class courses that are extremely engaging. As adults we learn by doing, not by reading or only listening! We’re hard at work on solutions.**

A – Lean Experiential Workshops

Visual Management Workshop for Teams - You can't measure what you can't see!

1-day Lean workshops: our Lean services include eight 1-day Lean workshops, a Certificate and an Advanced Certificate in Lean for the Public Sector to help you build an agile workforce, agile teams and an agile organization.

Get your copy of the 2nd edition of our book ‘Lean: Manage work as a flow system‘ (2020) by France Bergeron and Joanne Gaudet, described as “a great introduction to lean” according to Daniel T. Jones (world-renowned Lean thinker and co-author of the world’s first books on Lean, “The Machine that Changed the World” and “Lean Thinking”).

We do not offer so-called ‘Lean belts’ and do not reduce Lean to a project management approach.

B – Lean Process Improvement Workshop with Mapping

Lean is about developing people to solve problems every day. Mapping a process is a tool used in Lean to help a team see the flow of a process in order to make it better. The approach we propose involves training and developing people and facilitating a process improvement workshop using mapping, with your team, to improve a process. Learning how to be agile means understanding HOW work flows (or not) and to constantly challenge WHY we do the things we do if they don’t flow value to clients.

3.5-day Lean Process Improvement Workshop
Day 1: Lean Training: Introduction to Lean for Government. This 1-day training workshop provides an overview of Lean, a collaborative scientific approach for continuous improvement, as it applies to government. Through engaging simulations participants learn about and experience the Lean values, the four scientific components of Lean as the science of work and some improvement tools. This workshop is offered in your workplace, for a group of up to 14 people, and is mandatory for the 6-8 participants in the process improvement workshop. Participants receive a free copy of ‘Lean: Manage work as a flow system‘ (2017) by France Bergeron and Joanne Gaudet, a condensed book that is described as “a great introduction to lean” according to Daniel T. Jones (world-renowned Lean thinker and co-author of the world’s first books on Lean, “The Machine that Changed the World” and “Lean Thinking”).

Days 2, 3 and morning of day 4: Problem solving that leads to Process improvement, workshop. We facilitate a 2.5-day Lean process improvement workshop with a team of 6-8 participants working in a process. The 6-8 participants must have attended the Introduction to Lean for Government 1-day training offered by Alpen Path Solutions Inc. Ahead of the workshop, we engage the management team during a 1h meeting to provide strategic direction and scope on the process to be improved. Management must also be present for the report out presentation by the team on the morning of the last day of the workshop. Our approach requires commitment and ownership from management and participation of employees (see “Rules of engagement“). Maximum number of participants: 8 (including internal or external clients, if applicable).

Cost: $10,107.50 +HST. Contact us for details on facilitation Lean services.


C – Lean Thinking Deployment – embed Lean thinking in your unit / organisation

2-day Lean strategic workshop for management. We guide management teams to develop a strategic understanding of what the organisation offers (value streams), identify and prioritize areas for continuous improvement and visualize work. Cost: $5,722.50 (+HST). Contact us for details. Prerequisites: Introduction to Lean for Government for Leaders and iLean: Make Work Visible to Focus and Finish (kanban).

Lean thinking deployment means embedding collaborative science throughout your unit/organisation to strive to deliver only VALUE to clients and taxpayers. This is a long term endeavour, cost varies and includes management training, strategic planning and staff training. Excludes so-called ‘belts’ that do not exist in a collaborative science based on the Toyota Production System (TPS). Contact us for details on our Lean services.

A comprehensive built-to-suit Lean Leader curriculum includes additional 1-day Lean training, in-the-workplace customized training, assigned reading and coaching.

D – Lean Coach Training Program

A Lean coach guides teams in defining problems and finding countermeasures to be implemented with Lean as collaborative science. Our training provides a solid Lean foundation on which you can build. Contact us to find out more about Lean Coach training**. This is an ideal training for management to ensure that improvement and work are not separated and that management takes on their role as problem solving coach, every single day.

Download the the overview of our Lean Coach Training Program, in PDF pdficon_large.


Finding the Lean way together!

Our purpose: A better public sector. Every day.

Lean is the state of an organisation that always strives to deliver only value to clients. The means to achieve a Lean state is to continuously optimize the flow of value clients by developing people to collaboratively solve flow problems every day. Lean for government involves citizens as clients, internal clients and citizens who benefit from the delivery of governmental products and services. Our Lean services help you flow more value. Are you striving for a motivated workforce, increased productivity and increased efficiency? Embrace Lean as collaborative science. Read more in our paper ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).

We specialize in Lean for government and for knowledge organisations

Lean values of continuous improvement and respect for people can be practised in any organisation; however Lean for the public sector (and for knowledge organisations) is different because the public sector is different. We understand your needs and your constraints as a public organisation and have adapted our Lean services to meet your needs.

Lean as a science of work

Learn to see work (by using visual tools/management to see flow and what disrupts flow of value to clients such as maps or ‘kanban’, because in science you can’t measure what you can’t see), measure work (the simplest and most widely used measures are time and quality) and improve work every day (by collaboratively optimizing the flow of value to clients to make flow faster, easier and cheaper).

Why we don’t offer so-called ‘Lean belts’

Like many Lean management teachers (sensei) and practitioners worldwide, we offer a training program that is not designed around a so-called ‘Lean belt’ system (white belt, yellow belt, green belt, black belt…). Our training helps all employees build and expand their Lean knowledge and experience. Exhaustive analysis of Lean for Government approaches that promote pockets of so-called ‘Lean’ experts supports that belt-type or expert-focused ‘Lean’ deployment is not sustainable and is not compatible with Lean as a collaborative science. Short-term efficiency gains are not sustainable without embedding continuous improvement in everyday work.

The Lean belt approach was borrowed from the fundamentally different Six Sigma prescriptive methodology that involves experts with varying levels of mastering statistical and mathematical tools. In Six Sigma, the outside statistical expert has special skills/knowledge to manage work. On the other hand, Lean is an overarching approach that involves everyone as experts in their own job to solve problems and deliver value to clients. In essence, in a Lean organisation everyone engages in collaborative science – co-defining problems, co-defining potential countermeasures and collaborating in implementation and measurement of countermeasures to problems, every single day. Unfortunately, a so-called Lean belt approach also tends to promote the idea of gradation where lower level belts may not be able to contribute as much to improvements as would higher level belts.

We also do not provide Lean training or services with a project management or project-based approach. Once more, these misguided approaches separate work from improvement, exhaust precious energy from teams, tend to reproduce command-and-control with project teams imposing on others and create the illusion that improvement should be separated from everyday work and everyday improvement of work. When striving to become a Lean organisation, work and improvement are one and the same – to engage in work is to engage in improvement to flow more and more value to clients every single day. Management must OWN a Lean transformation, not delegate projects!

Read the paper ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).

Feedback from participants in Lean for government activities and presentations

Thank you for the training! Hands down best course I’ve taken in my career in the public sector. I’ll be recommending it to my colleagues.
Megan, Federal government employee, Ottawa

I truly enjoyed the Introduction to Lean for Government training. It was presented as a much simpler concept than previous workshops I’ve attended.
Debbie, Federal government employee, Ottawa

As a trained teacher, I have to let both you & Joanne know that I was thoroughly impressed with both of you. You were both incredibly knowledgeable in the subject matter, in the working of government. I still can’t get over how engaging you both were. The information was easily digestible, and the presentation of it through presentation/video/simulations made it very relatable and transferable to other areas.
Todd, Federal government employee, Ottawa

“For all of us – Lean has been transformative”.
Sarah K., Federal government employee, Ottawa

“France, I have been involved in many initiatives and projects (whatever the flavor of the week is) and can honestly say that the “Lean” initiative is the one that excites me and has had the most value. It is concrete and instant within our power. Thank you for your leadership, encouragement, and commitment”.
Yvette M., Regional Director, Federal government

“France, On behalf of the group I would like to thank you very much for your excellent Lean facilitation.  The quality of work and the take-away documents are clear and lean.”
Catherine W., Regional Manager, Vancouver

“France, it was a pleasure taking part in the Lean Event. You made it very exciting and engaging, and I am eager to get started.”
Robert P., Regional Manager, Toronto

“France,  I enjoyed working and learning from you as part of the Lean Team for our process improvement.  I have taken the principles we learned and try to adapt them to all my work – it is welcomed by everyone as we do not get bogged down in our day to day tasks as much.”
Ray B., Federal government employee, Manitoba

 “France, tu es vraiment une super championne du Lean.  Ta constante expertise, ta patience, ton support, ton écoute, tes interventions,  … etc. (je manque de mots) amène toute équipe sur un nuage philosophique qui a toute sa pleine dimension.  Mais ce que tu réussis à nous faire comprendre est que lorsque l’on reviens sur terre, les idées remuées peuvent être mise de l’avant, il y a de l’espoir et que toute amélioration est désormais atteignable!”
Louis M., Gestionnaire, Region de la Capitale nationale

“The team thoroughly enjoyed your session!   Totally loved the simulation.  It really made the point very clear!”
Gail W., Regional Director, Federal government

 “Your presentation on the Lean methodology was one of the event’s key attractions and you delivered a wealth of thought-provoking concepts for our delegates.
Brenda Czich, Executive Director of the Community of Federal Regulators

“France was a top notch speaker with a good room presence and an excellent presentation. She had a powerful slide deck that included links to videos that expanded on her topics. She had the full attention of the nearly 70 persons (what is likely to be a record attendance for CPSQA and CPSEN Networking Meetings) listening to what she had to say. As one of our volunteers said, “there was a great buzz in the room and almost no one drifted out early” even to fulfill workplace obligations. It was clear that everyone was fully engaged by this excellent speaker. In her presentation, France told us what Lean is and what it is not – hence the statement in the presentation title – “… it is not all about the belts”.”
NCR Chapter Networking Meeting April 16, 2015

*Please note that non-attendance for training workshops managed by Alpen Path Solutions Inc. does not entitle the participant to a refund or the possibility of transferring to a later workshop date. Cancellation for workshops offered in Ottawa with less than 13 days advance notice forfeits a refund or transfer; however, an alternate participant may attend instead, please advise us as soon as possible (Introduction to Lean for Government is a prerequisite). Refunds, minus a 15% service charge, are provided upon written notification of cancellation received at least 13 days prior to a training workshop date. No refunds are issued following this date. Schedule, workshop offering and location are subject to change without notice. Workshops/Courses can be cancelled without advance notice by Alpen Path Solutions Inc. and in which case participants receive a 100% refund for registration fees. Courses followed at the CCE that were facilitated by Alpen Path Solutions Inc. will be recognized towards the Certificate in Lean for the Public Sector and the Advanced Certificate in Lean for the Public Sector. Once a date is booked, a team training is binding and will be fully charged unless cancelled at least 1 month in advance.

**Participants who were registered for upcoming courses will automatically be fully refunded for their course registration(s). Participants who had not attended their initial registration date and postponed their training for another training date are beyond the refund deadline attached to their original registration date. The latter participants are eligible, however, to attend courses pending a new course format/schedule is established. Thanks!

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