NOTICE: NOTICE: Because of Covid-19 and due to the highly experiential and collaborative nature of our courses, all courses are suspended until further notice. The health and safety of our clients is our priority. Also a priority is offering first class courses that are extremely engaging.****
Optimising flow is critical to deliver more and more value. Ideally, we want a flow efficiency of 100% in all of our processes. 100% flow efficiency means that all of the effort we are putting into work is actually delivering value from our client’s perspective. To become an agile organization, it is essential to understand HOW to optimise flow. This hands-on workshop involves experiential learning on how to optimise flow of value to clients.
Learn about and apply the laws, theories and principles of flow to improve how you deliver value to your clients. These laws, theories and principles are shared among several scientific areas including chemistry, physics, environmental studies, ecology and neurobiology. Prerequisite is Introduction to Lean for Government.
Part of the Certificate in Lean for the Public Sector and the Advanced Certificate in Lean for the Public Sector. We developed and have been teaching the Certificate in Lean for the Public Sector since 2015.
-Reading and measuring flow on process maps and on process flow boards
-Calculating flow efficiency and improving flow efficiency
-Muri, Mura and Muda and takt time. These concepts are supported with hands-on exercises to help build agility in responding to changing needs.
-Laws, theories and principles of flow including Little’s Law, Bernoulli Principle, Constructal Law and Flow Efficiency
Who should attend: From front line workers to senior management, this workshop is designed for everyone.
Your Team In-Your-Workplace
In-Your-Workplace group workshop for up to 14 participants. Cost for each 1-day in-your-workplace Lean workshop, $2,750.00 (+HST)* for up to 14 participants in your workplace (below $5,000 and can be paid by credit card). Contact us to book. Cost includes all learning materials.
In-Your-Workplace group workshop costs are for the National Capital Region and we also offer all our courses in the regions. Contact us to get your quote for your needs.
Combine courses to earn a Certificate in Lean for the Public Sector or an Advanced Certificate in Lean for the Public Sector.
Join the some 3,000+ public servants across Canada who have attended Lean workshops offered by Alpen Path Solutions since March 2015. Alpen Path Solutions created the Certificate in Lean for the Public Sector in late summer 2015 with 4 of the core Lean courses above, taught since March 2015.
France Bergeron (BTh, MSc), Lean coach at Alpen Path Solutions Inc., brings 21 years of public sector experience and years of Lean leadership within a line department to help you live Lean in your government organisation. Joanne Gaudet (BSc, BA, MA), Lean coach at Alpen Path Solutions Inc., brings her expertise in science studies to the successful deployment of Lean as an applied collaborative science. Enlist empirical science in your work every day.
Why we don’t use a Lean belt system
Like many Lean management teachers (sensei) and practitioners worldwide, we offer a training program that is not designed around a so-called ‘Lean belt’ system (white belt, yellow belt, green belt, black belt…). Our training helps all employees build and expand their Lean knowledge and experience. Exhaustive analysis of Lean for Government approaches that promote pockets of so-called ‘Lean’ experts supports that belt-type or expert-focused ‘Lean’ deployment is not sustainable and is not compatible with Lean as a collaborative science. Short-term efficiency gains are not sustainable without embedding continuous improvement in everyday work.
The Lean belt approach was borrowed from the fundamentally different Six Sigma prescriptive methodology that involves experts with varying levels of mastering statistical and mathematical tools. In Six Sigma, the outside statistical expert has special skills/knowledge to manage work. On the other hand, Lean is an overarching approach that involves everyone as experts in their own job to solve problems and deliver value to clients. In essence, in a Lean organization everyone engages in collaborative science – co-defining problems, co-defining potential countermeasures and collaborating in implementation and measurement of countermeasures to problems, every single day. Unfortunately, a so-called Lean belt approach also tends to promote the idea of gradation where lower level belts may not be able to contribute as much to improvements as would higher level belts.
We also do not provide Lean training or services with a project management or project-based approach. Once more, these misguided approaches separate work from improvement, exhaust precious energy from teams, tend to reproduce command-and-control with project teams imposing on others and create the illusion that improvement should be separated from everyday work and everyday improvement of work. When striving to become a Lean organization, work and improvement are one and the same – to engage in work is to engage in improvement with a goal to flow more and more value to clients every single day.
Read the paper ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).
Lean is the science of work: see work (by using visual tools/management to see flow and what disrupts flow of value to clients such as maps or ‘kanban’, because in science you can’t measure what you can’t see), measure work (the simplest and most widely used measures are time and quality) and improve work every day (by collaboratively optimising the flow of value to clients to make flow faster, easier and cheaper).
*Please note that non-attendance for training workshops managed by Alpen Path Solutions Inc. does not entitle the participant to a refund or the possibility of transferring to a later workshop date. Cancellation for workshops offered in Ottawa with less than 13 days advance notice forfeits a refund or transfer; however, an alternate participant may attend instead, please advise us as soon as possible (Introduction to Lean for Government is a prerequisite). Refunds, minus a 15% service charge, are provided upon written notification of cancellation received at least 13 days prior to a training workshop date. No refunds are issued following this date. Schedule, workshop offering and location are subject to change without notice. Workshops/Courses can be cancelled without advance notice by Alpen Path Solutions Inc. and in which case participants receive a 100% refund for registration fees. Courses followed at the CCE that were facilitated by Alpen Path Solutions Inc. will be recognized towards the Certificate in Lean for the Public Sector and the Advanced Certificate in Lean for the Public Sector. Once a date is booked for team training, the training is binding and will be fully charged unless cancelled at least 1 month in advance.
**Workshops outside of Ottawa: Please note that non-attendance for training workshops managed by Alpen Path Solutions Inc. does not entitle the participant to a refund. For workshops offered outside of Ottawa, cancellation with less than 45 days advance notice forfeits a refund. However, an alternate participant may attend instead, please advise us as soon as possible (Introduction to Lean for Government is a prerequisite). Refunds, minus a 15% service charge, are provided upon written notification of cancellation received at least 45 days prior to a training workshop date outside of Ottawa. No refunds are issued following this date. Schedule, workshop offering and location are subject to change without notice. Workshops/Courses can be cancelled without advance notice by Alpen Path Solutions Inc. and in which case participants receive a 100% refund for registration fees. Courses followed at the CCE that were facilitated by Alpen Path Solutions Inc. will be recognized towards the Certificate in Lean for the Public Sector and the Advanced Certificate in Lean for the Public Sector.
****Participants who were registered for upcoming courses will automatically be fully refunded for their course registration(s). Participants who had not attended their initial registration date and postponed their training for another training date are beyond the refund deadline attached to their original registration date. The latter participants are eligible, however, to attend courses pending a new course format/schedule is established. Thanks!