Our purpose: A better public sector. Every day.
Established in Ottawa Canada in 2009, our Lean training/coaching and Social Network Analysis services are flexible to meet your needs. Download our 2-page Flyer (in PDF format). Tous nos services sont également offerts en français.
Lean for office/service and for government – to continuously improve, we have adapted Lean specifically for office, service and for government. We participated in a Japan Lean Study Tour, including a visit at Toyota Lexus, to deepen our understanding of Lean based on the Toyota Production System. We developed a Lean as science curriculum that applies to office and service workplaces. We co-authored Lean: Manage work as a flow system. We co-authored the paper “Lean: it’s not rocket science, it’s work science” that illustrates how Lean is collaborative science, based on flow, which integrates flow at the process/organizational level, at the team level and at the individual level. We also published the Lean for Government Champion’s Handbook: Launching and ensuring success for your Lean for government project (ISBN 978-0-9947810-0-0, Alpen Path Solutions Inc., 2015).
Download a PDF poster overview of how all levels of public sector organizations engage in Lean for government – a systemic approach to delivering value to citizens! Lean is science (poster in English / poster en français).
We are socially responsible and practice it every day:
- we maintain low prices that ensure value for clients (and for the ultimate clients of government, taxpayers), download our 2-page Flyer (in PDF format)
- we develop Lean capacity in organizations and instill a scientific culture of self-improvement
- we help build a Lean Community of Practice
- we foster continuous improvement and Lean networking and have sponsored two free Lean for Government Professional Development Days
France Bergeron – Lean Coach, Author and Consultant Follow @FBergeronLean
France has over 25 years of experience in the Canadian federal public service. She has worked in line departments, central agencies and served as an officer in the Canadian Forces. She also has experience working with municipal and provincial governments. With a Master of Science degree in management and organizational development, she started implementing Lean in the Canadian federal government in 2012. She facilitated numerous Lean for government events and trained over 2,000 public sector employees in the Nation’s Capital and in regions across Canada. France co-authored the Lean: Manage work as a flow system condensed book and the Lean for Government Champion’s Handbook: Launching and ensuring success for your Lean for government project. France also co-authored “Lean: it’s not rocket science, it’s work science“. She participated in the development of a Lean curriculum at a post-secondary institution in Ottawa. Participated in a Japan Lean Study Tour and published her experience on social media to foster broader learning. She has been an engaging Lean speaker at numerous government gatherings across Canada, in French and in English. France launched the Lean for Government website in 2013. Member of the Association of Professional Executives of the Public Service of Canada (APEX). View France Bergeron’s profile
“A great introduction to lean.”
according to Daniel T. Jones, internationally-renowned Lean thinker and co-author of the world’s first books on Lean
Joanne Gaudet – Lean as Science and Social and Organizational Network Analysis Consultant Follow @GaudetJ_99
Fluently bilingual, Joanne has over ten years of experience in change management. She combines work experience in post-secondary institutions, in consulting and as a business owner with graduate research in science studies. She has co-facilitated Lean for government events and helped train hundreds of public servants in the Nation’s Capital and in regional offices. She co-authored the Lean: Manage work as a flow system condensed book, the Lean for Government Champion’s Handbook: Launching and ensuring success for your Lean for government project and the paper “Lean: it’s not rocket science, it’s work science“. She developed the social network analysis Mobilization-Network approach to capture deep knowledge mobilization and ignorance mobilization for individual research laboratories and academic organizations and networks. She has delivered social network analysis workshops to graduate students and university professors. She has also developed and published on the ignorance mobilization concept that acknowledges the dynamic relationship between knowledge and ignorance in science. This is especially pertinent for Lean that is based on a scientific approach to problem solving. Participated in a Japan Lean Study Tour to deepen her understanding of Lean as the science of flow in the workplace. Joanne maintains ties with academia through research projects, through the management of http://sociologyofignorance.com as well as being a member of the European Flow Researchers Network and the Administrative Sciences Association of Canada.
We partner with like-minded consulting firms to focus on delivering maximum value to you, our clients.
TouchStone Solutions Limited: Custom Management Solutions for all Levels of Government
Download our 2-page Flyer (in PDF format).