Books and Handbooks
Lean: Manage work as a flow system, France Bergeron and Joanne Gaudet, 2017, Alpen Path Solutions Inc. Printed in Canada, 28 pages, colour cover, colour printing, ISBN: 978-0-9947810-1-7
Price: $13.50 (including GST) + S&H. Participants in the in-class ‘Introduction to Lean for Government‘ training workshop at the Chateau Laurier receive a complimentary copy as a learning aid in the course and to use in their public sector organisation.
Lean for Government Champion’s Handbook: Launching and ensuring success for your Lean for government project, France Bergeron and Joanne Gaudet, 2015, Alpen Path Solutions Inc., Printed in Canada, Wireless binding with plastic protector, 27 pages, colour cover, black and white printing, ISBN: 978-0-9947810-0-0
Price: $15.00 (including GST). Participants in the workshop ‘Lean Project Champion: Launching and Ensuring Success for Your Lean Project’ receive a complimentary copy as a learning aid in the course and to use in their public sector organisation.
Paper on Lean as the science of work, based on flow – ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).
Presentation by Professor Zoe Radnor at the Lean for Government Professional Development Day, June 22, 2016 “Is Lean a failed theory for public services?” (in PDF format). Zoe Radnor is Professor of Service Operations Management and Dean of the School of Business, University of Leicester.
The Purpose-Authorities-Process-Widget-Client (PAPWiC) Chart (PDF format) is a Lean collaborative tool tailored to government and knowledge organizations and is similar to the Supplier-Input-Process-Output-Client (SIPOC) chart used in manufacturing.
The Lean_Skills_Matrix (PDF format) is a collaborative Lean tool to help increase the team’s capacity by cross‐training employees. It should be used to create learning plans, not to assess performance.
A3 problem-solving template (in PDF) by Agile Sensei (the template works in tandem with the A3 Thinker’s Action Deck)
PDF poster overview of how all levels of public sector organizations engage in Lean for government – a systemic approach to delivering value to citizens! Lean is collaborative science (poster in English / poster en français)
PDF poster ‘Lean Starts Here | Lean part d’ici’ to instill Lean as an organization-wide culture of continuous improvement every day (in English et en français)
Lean for Government website with case studies, reports and resources from public sector organizations worldwide.