Lean Services

Our Lean Services – Training, Mapping Workshops, Planning and Deployment

A – Lean Experiential Workshops

Visual Management Workshop for Teams - You can't measure what you can't see!

1-day Lean workshops: We offer seven 1-day Lean workshops, a Certificate in Lean for the Public Sector and an Advanced Certificate in Lean for the Public Sector. Cost for each 1-day classroom workshop is $395.00 (+HST) per person*, offered at the historic Chateau Laurier. Cost for 1-day workshops offered in-your-workplace, in Ottawa: $2,500.00 (+HST) for up to 14 participants. Contact us for details. Selection from: Introduction to Lean for Government (prerequisite), Lean is Science, Lean Project Champion, iLean: Visual Management and Flow Experience, Gemba: The Power of Observation and Lean: Optimizing Flow to Deliver Value. Finally, we offer the 1-day Introduction to Lean for Government for Management (that also fulfills the prerequisite requirement). Download the 2-page flyer on 1-day workshops dates.

Read the paper ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format). Get your copy of the condensed book ‘Lean: Manage work as a flow system‘ (2017) by France Bergeron and Joanne Gaudet, described as “a great introduction to lean” according to Daniel T. Jones (world-renowned Lean thinker and co-author of the world’s first books on Lean, “The Machine that Changed the World” and “Lean Thinking”).

We do not offer so-called ‘Lean belts’ and do not reduce Lean to a project management approach.


B – Lean Process Improvement Workshop with Mapping

Lean is about developing people to solve problems, every day. Mapping a process is a tool used in Lean to help a team see the flow of a process in order to make it better. The approach we propose involves training and developing people and facilitating a process improvement workshop using mapping, with your team, to improve a process.

3.5-day Lean Process Improvement Workshop
Day 1: Lean Training: Introduction to Lean for Government. This 1-day training workshop provides an overview of Lean, a collaborative scientific approach for continuous improvement, as it applies to government. Through engaging simulations participants learn about and experience the Lean values, the four scientific components of Lean as the science of work and some improvement tools. This workshop is offered in your workplace, for a group of up to 14 people, and is mandatory for the 6-8 participants in the process improvement workshop. Participants receive a free copy of ‘Lean: Manage work as a flow system‘ (2017) by France Bergeron and Joanne Gaudet, a condensed book that is described as “a great introduction to lean” according to Daniel T. Jones (world-renowned Lean thinker and co-author of the world’s first books on Lean, “The Machine that Changed the World” and “Lean Thinking”).

Days 2, 3 and morning of day 4: Process improvement workshop. We facilitate a 2.5-day Lean process improvement workshop with a team of 6-8 participants working in a process. The 6-8 participants must have attended the Introduction to Lean for Government 1-day training offered by Alpen Path Solutions Inc. Ahead of the workshop, we engage the management team during a 1h meeting to provide strategic direction and scope on the process to be improved. Management must also be present for the report out presentation by the team on the morning of the last day of the workshop. Our approach requires commitment and ownership from management and participation of employees (see “Rules of engagement“). Maximum number of participants: 8.

Cost: $9,857.50 (+HST). Contact us for details.

lean_facilitation


C – Lean Deployment – embed Lean in your unit / organisation

2-day Lean strategic workshop for management. We guide management teams to develop a strategic understanding of what the organisation offers (value streams), identify and prioritise areas for continuous improvement and visualise work. Cost: $5,722.50 (+HST). Contact us for details.

Embed collaborative science throughout your unit/organisation to deliver only VALUE to clients and taxpayers. Cost varies and includes management training, strategic planning and staff training. Excludes waste on so-called ‘belts’. Contact us for details.

Download our 2-page Flyer pdficon_large  (in PDF format).


Our purpose: A better public sector. Every day.

Lean is the state of an organisation that always strives to deliver only value to clients. The means to achieve a Lean state is to continuously optimize the flow of value clients by developing people to collaboratively solve flow problems every day. Lean for government involves citizens as clients, internal clients and citizens who benefit from the delivery of governmental products and services. Download our 2-page Lean Services Flyer for an overview of our services and prices (in PDF format) and our 2-page flyer on 1-day workshops dates. Are you striving for a motivated workforce, increased productivity and increased efficiency? Embrace Lean as collaborative science. Read more in our paper ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).

We specialize in Lean for government and for knowledge organisations

Lean values of continuous improvement and respect for people can be practiced in any organisation; however Lean for the public sector (and for knowledge organisations) is different because the public sector is different. We understand your needs and your constraints as a public organisation.

Lean as a science of work

Learn to see work (by using visual tools/management to see flow and what disrupts flow of value to clients such as maps or ‘kanban’, because in science you can’t measure what you can’t see), measure work (the simplest and most widely used measures are time and quality) and improve work every day (by collaboratively optimizing the flow of value to clients to make flow faster, easier and cheaper).


Why we don’t offer so-called ‘Lean belts’

Like many Lean management teachers (sensei) and practitioners worldwide, we offer a training program that is not designed around a so-called ‘Lean belt’ system (white belt, yellow belt, green belt, black belt…). Our training helps all employees build and expand their Lean knowledge and experience. Exhaustive analysis of Lean for Government approaches that promote pockets of so-called ‘Lean’ experts supports that belt-type or expert-focused ‘Lean’ deployment is not sustainable and is not compatible with Lean as a collaborative science. Short-term efficiency gains are not sustainable without embedding continuous improvement in everyday work.

The Lean belt approach was borrowed from the fundamentally different Six Sigma prescriptive methodology that involves experts with varying levels of mastering statistical and mathematical tools. In Six Sigma, the outside statistical expert has special skills/knowledge to manage work. On the other hand, Lean is an overarching approach that involves everyone as experts in their own job to solve problems and deliver value to clients. In essence, in a Lean organisation everyone engages in collaborative science – co-defining problems, co-defining potential countermeasures and collaborating in implementation and measurement of countermeasures to problems, every single day. Unfortunately, a so-called Lean belt approach also tends to promote the idea of gradation where lower level belts may not be able to contribute as much to improvements as would higher level belts.

We also do not provide Lean training or services with a project management or project-based approach. Once more, these misguided approaches separate work from improvement, exhaust precious energy from teams, tend to reproduce command-and-control with project teams imposing on others and create the illusion that improvement should be separated from everyday work and everyday improvement of work. When striving to become a Lean organisation, work and improvement are one and the same – to engage in work is to engage in improvement to flow more and more value to clients every single day. Management must OWN a Lean transformation, not delegate projects!

Read the paper ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).


Feedback from participants in Lean for government activities and presentations

“For all of us – Lean has been transformative”
Sarah K., Federal government employee, Ottawa

“I have attended 3 courses. France Bergeron and Joanne Gaudet are amazing and energetic instructors with the perfect mix of course structure, content and very memorable hands-on examples. I am very much looking forward to taking my last 2 courses to obtain my certificate”.
Lia G., Federal government employee, Ottawa

“France, I have been involved in many initiatives and projects (whatever the flavor of the week is) and can honestly say that the “Lean” initiative is the one that excites me and has had the most value. It is concrete and instant within our power. Thank you for your leadership, encouragement, and commitment”.
Yvette M., Regional Director, Federal government

“France, On behalf of the group I would like to thank you very much for your excellent Lean facilitation.  The quality of work and the take-away documents are clear and lean.”
Catherine W., Regional Manager, Vancouver

“France, it was a pleasure taking part in the Lean Event. You made it very exciting and engaging, and I am eager to get started.”
Robert P., Regional Manager, Toronto

“France,  I enjoyed working and learning from you as part of the Lean Team for our process improvement.  I have taken the principles we learned and try to adapt them to all my work – it is welcomed by everyone as we do not get bogged down in our day to day tasks as much.”
Ray B., Federal government employee, Manitoba

 “France, tu es vraiment une super championne du Lean.  Ta constante expertise, ta patience, ton support, ton écoute, tes interventions,  … etc. (je manque de mots) amène toute équipe sur un nuage philosophique qui a toute sa pleine dimension.  Mais ce que tu réussis à nous faire comprendre est que lorsque l’on reviens sur terre, les idées remuées peuvent être mise de l’avant, il y a de l’espoir et que toute amélioration est désormais atteignable!”
Louis M., Gestionnaire, Region de la Capitale nationale

“The team thoroughly enjoyed your session!   Totally loved the simulation.  It really made the point very clear!”
Gail W., Regional Director, Federal government

 “Your presentation on the Lean methodology was one of the event’s key attractions and you delivered a wealth of thought-provoking concepts for our delegates.
Brenda Czich, Executive Director of the Community of Federal Regulators

“France was a top notch speaker with a good room presence and an excellent presentation. She had a powerful slide deck that included links to videos that expanded on her topics. She had the full attention of the nearly 70 persons (what is likely to be a record attendance for CPSQA and CPSEN Networking Meetings) listening to what she had to say. As one of our volunteers said, “there was a great buzz in the room and almost no one drifted out early” even to fulfill workplace obligations. It was clear that everyone was fully engaged by this excellent speaker. In her presentation, France told us what Lean is and what it is not – hence the statement in the presentation title – “… it is not all about the belts”.”
NCR Chapter Networking Meeting April 16, 2015


*Please note that non-attendance for training workshops managed by Alpen Path Solutions Inc. does not entitle the participant to a refund. Cancellation with less than 13 days advance notice forfeits a refund; however, an alternate from the same organization may attend instead, please advise us as soon as possible. Refunds, minus a 15% service charge, are provided upon written notification of cancellation received at least 13 days prior to a training workshop date. No refunds are issued following this date. Schedule and location are subject to change without notice. Courses attended at the CCE that were facilitated by Alpen Path Solutions Inc. are recognized towards the Certificate in Lean for the Public Sector and the Advanced Certificate in Lean for the Public Sector.

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