Gemba: The Power of Observation

Part of the Certificate in Lean for the Public Sector and the Advanced Certificate in Lean for the Public Sector. We developed and have been teaching the Certificate in Lean for the Public Sector since 2015.

NEW!  Learning how to ‘see with your feet’ through structured observation in the workplace is fundamental for continuous improvement in order to remove assumptions about work viewed from a distance. In this 1-day workshop, participants learn about how to engage in Gemba walks and in ethnographic observation of work more generally. Observation is tied with visual management tools that make flow and deviations from standards visible. Seeing flow and disruptions to flow is a skill that applies in any context where there is work (such as paid work, volunteer work, home work or school work). Prerequisite is Introduction to Lean for Government.

Workshop Themes
-Lean tools such as Gemba walk, standard process, standard work instructions, leader’s standard work, visual management with real-time data
-Scientific approach of workplace ethnography – understanding everyday work from the perspective of the worker
-Delving deeper into social construction in collaborative science

Register for:

November 16, 2017 – 9:00 am to 4:00 pm [FULL!]
November 27, 2017 – 9:00 am to 4:00 pm [FULL!]
March 27, 2018 – 9:00 am to 4:00 pm (can be part of a condensed Advanced Certificate in Lean for the Public Sector)

Prerequisite: Introduction to Lean for Government.

Download the 2-page flyer on 1-day workshops dates.

Who should attend: From front line workers to senior management, this workshop is designed for all public sector employees.


Workshop Costs and Locations

Cost for individual registration to each 1-day in-class workshop is $395.00 (+HST)* per person, payable at registration by credit card (or Departmental Acquisition Card). All 1-day in-class workshops are offered at the historic Chateau Laurier, 1 Rideau Street, Suite 700 (7th Floor). Workshops are from 9:00 am to 4:00 pm. Includes all workshop learning materials, coffee, tea and snacks. More VALUE: in-class participants receive learning materials + a free scientific observation learning tool or book.

OR Team option cost, up to 8 people at the Chateau Laurier, for a 1-day in-class workshop is $2,500.00 (+HST)* for the whole team. Payable at registration by credit card. Offered at the historic Chateau Laurier, 1 Rideau Street, Suite 700 (7th Floor). Workshops are from 9:00 am to 4:00 pm. Includes all workshop learning materials, coffee, tea and snacks. Contact us to book your staff or management training day. More VALUE: in-class participants receive learning materials + a free scientific observation learning tool or book.

OR In-Your-Workplace group workshop for up to 14 participants. Cost for each 1-day in-your-workplace Lean workshop, $2,500.00 (+HST) for up to 14 participants in your workplace (below $5,000 and can be paid by credit card). Book four 1-day in-your-workplace workshops at the same time and up to 14 people can obtain the Certificate in Lean for the Public Sector for only $8,840.00 (+HST), when booked at the same time. Contact us to book. Cost includes all learning materials.

In-Your-Workplace group workshop costs are for the National Capital Region and we also happy to offer all our courses in the regions. Contact us to get your quote for your needs.


Become a Lean for Government Licensed Training Organisation

Build internal capacity by becoming a Lean for Government Licensed Training Organisation. We include coaching for your staff to deliver the 4 Core Lean Workshops (Introduction, Lean is Science, Lean Champion, iLean). Get an excellent return on investment to train ALL your staff in-house. Buy licensing for 1 or several core Lean workshops and become a Lifetime Lean for Government Licensed Training Organization (for internal training only). Contact us for details.


Join the some 2,000+ public servants across Canada who have attended Lean workshops offered by Alpen Path Solutions since March 2015 🙂 Alpen Path Solutions created the Certificate in Lean for the Public Sector in late summer 2015 with 4 of the core Lean courses above, taught since March 2015.

France Bergeron (BTh, MSc), Lean coach at Alpen Path Solutions Inc., brings 21 years of public sector experience and years of Lean leadership within a line department to help you live Lean in your government organisation. Joanne Gaudet (BSc, BA, MA), Lean coach at Alpen Path Solutions Inc., brings her expertise in science studies to the successful deployment of Lean as an applied collaborative science. Enlist empirical science in your work every day.


Why we don’t use a Lean belt system

Like many Lean management teachers (sensei) and practitioners worldwide, we offer a training program that is not designed around a so-called ‘Lean belt’ system (white belt, yellow belt, green belt, black belt…). Our training helps all employees build and expand their Lean knowledge and experience. Exhaustive analysis of Lean for Government approaches that promote pockets of so-called ‘Lean’ experts supports that belt-type or expert-focused ‘Lean’ deployment is not sustainable and is not compatible with Lean as a collaborative science. Short-term efficiency gains are not sustainable without embedding continuous improvement in everyday work.

The Lean belt approach was borrowed from the fundamentally different Six Sigma prescriptive methodology that involves experts with varying levels of mastering statistical and mathematical tools. In Six Sigma, the outside statistical expert has special skills/knowledge to manage work. On the other hand, Lean is an overarching approach that involves everyone as experts in their own job to solve problems and deliver value to clients. In essence, in a Lean organization everyone engages in collaborative science – co-defining problems, co-defining potential countermeasures and collaborating in implementation and measurement of countermeasures to problems, every single day. Unfortunately, a so-called Lean belt approach also tends to promote the idea of gradation where lower level belts may not be able to contribute as much to improvements as would higher level belts.

We also do not provide Lean training or services with a project management or project-based approach. Once more, these misguided approaches separate work from improvement, exhaust precious energy from teams, tend to reproduce command-and-control with project teams imposing on others and create the illusion that improvement should be separated from everyday work and everyday improvement of work. When striving to become a Lean organization, work and improvement are one and the same – to engage in work is to engage in improvement with a goal to flow more and more value to clients every single day.

Read the paper ‘Lean: it’s not rocket science, it’s work science‘ (in PDF format).


Lean Coach Training Program
This course is also part of our Lean Coach Training Program. A Lean coach guides teams in defining problems and finding countermeasures to be implemented based on the Lean approach. Our training will provide you with a solid Lean foundation on which you can build. Contact us to find out more **.

Download the the overview of our Lean Coach Training Program, in PDF pdficon_large.

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Finding the Lean way together!


Lean is the science of work: see work (by using visual tools/management to see flow and what disrupts flow of value to clients such as maps or ‘kanban’, because in science you can’t measure what you can’t see), measure work (the simplest and most widely used measures are time and quality) and improve work every day (by collaboratively optimizing the flow of value to clients to make flow faster, easier and cheaper).

*Please note that non-attendance for training workshops managed by Alpen Path Solutions Inc. does not entitle the participant to a refund. Cancellation with less than 13 days advance notice forfeits a refund; however, an alternate from the same organization may attend instead, please advise us as soon as possible. Refunds, minus a 15% service charge, are provided upon written notification of cancellation received at least 13 days prior to a training workshop date. No refunds are issued following this date. Schedule and location are subject to change without notice. Only courses facilitated by Alpen Path Solutions Inc. are recognized towards the Certificate in Lean for the Public Sector and the Advanced Certificate in Lean for the Public Sector.

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